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Hochschule Liechtenstein The Hochschule Liechtenstein is the main contractor of the SAETO project. The Liechtenstein University of Applied Sciences is an internationally recognised university with an outstanding reputation for combining theory and practice. UFL is divided into two main faculties: Architecture and Business Administration, with its sub-faculties Financial Services, IT and Entrepreneurship. The university is a foundation in public law, and can therefore work independently and flexibly in pursuit of its mission. The courses and knowledge transfer offerings are targeted at the needs of society and the business world. They are interdisciplinary in design and international and practical in outlook. The full programme includes undergraduate and master's degree courses, continuing education classes, applied research and development, and technology and knowledge transfer. A total over 500 students are currently attending the various courses.
Hochschule Liechtenstein
Fürst-Franz-Josef -Strasse
9490 - Vaduz
Liechtenstein

Fon +423 265 11 11
Fax +423 265 11 12

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GAIA GAIA, the Association of Electronics and Information Technology Industries of the Basque Country, works on the technologies and specific aspects of each of the sub-sectors represented by its members, as well as in common activities like training, quality and so on. Among GAIA's own promotional activities are: Organisation of conferences and seminars. 4-5 per year; Collaboration with Universities, Technological centres and Research Centres; Programme of Continuous Promotion of Quality, aimed at establishing the ISO 9000 and Total Quality Model (EFQM Excellence Model) and Methologies (BSC, etc.) among its members.
GAIA
Portuetxe Bidea nº14
Edif. Ibaeta, plta. 1ª
20018 San Sebastián
Spain

Fon +34 943 316666
Fax +34 943 311066

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Institut fuer Industrielle Fertigung und Fabrikbetrieb (IFF) The Institut für Industrielle Fertigung und Fabrikbetrieb (IFF) belongs to the Universität Stuttgart, Germany. Main research fields: surface and deposition techniques, measuring techniques, reconfigurable manufacturing systems and quality and life cycle management. Cooperation with: Fraunhofer IPA (Fraunhofer Institute for Manufacturing Engineering and Automation), Stuttgart. Both institutes are managed by Prof. Dr.-Ing. Prof. E.h. Dr.-Ing. E.h. Dr. h.c. mult. Engelbert Westkaemper. Researchers in the field of QM are members of the jury of German Quality Award "Ludwig-Erhard-Preis" and the board of the German "Excellence Barometer". Former research projects in the field of educational training: WANTED 1088, MULTIPLE 3008 (5th Framework Programme), LEVER (BMBF), BLIC (BMBF). Current applied research projects in the filed of TQM; EFQM, in different industrial sectors as well as with German associations (BVV association of Bavarian adult education centres).
Institut für Industrielle Fertigung und Fabrikbetrieb (IFF)
Nobelstr. 12
70569 Stuttgart
Germany

Fon +49 (711) 970 1901
Fax +49 (711) 970 1220

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Kaos Bildungsservice KAOS OHG was founded as an independent, Italian spin-off of the Austrian training centre "Daxner and Pedevilla" with a cross-cultural character for the training and education of tomorrow in the Europe of today. KAOS is a provider of education and training services located in South Tyrol - Italy. Our work in the bilingual-Italian speaking region and the resulting opportunities for multicultural exchange make KAOS an institute with transnational dimension. With our flexible and goal-orientated organisation and a systemic approach KAOS is able to train the competencies that today's fast-changing society requires. KAOS training classes are normally concipated in the two regional languages German and Italian. In our training we try every time, to bring together high quality human resources with the new technologies of blended learning, computer based learning and e-coaching.
KAOS OHG
Schlachthofstraße 61b
I-39100 Bozen
Italy

Fon +39.0471.970625
Fax +39.0471.309996

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Ospelt Haustechnik Founded in 1868, Ospelt Haustechnik AG is today the market leader in Liechtenstein in the field of heating, clima control, sanitary and planning of plumbing and heating equipment. OHT was one of the first companies of its sector to embrace TQM as part of its daily life. The company was certified in 1997 for ISO 9001 and started in 1998 with EFQM Self Assessment. To allow a penetration and full understanding of the model on all levels of the company, Dr. Ospelt, the current owner of the company, developed in close co-operation with EFQM a scaled down version of the Self-Assessment, targeting at a level of easy understanding and comprehension for the people in his company, copyrighted under the name "Fit for Excellence". In 2000, OHT was named a price winner of the Esprix (Swizz EFQM Award) on the first try.
Ospelt Haustechnik
Wuhrstrasse 7
FL-9490 Vaduz
Liechtenstein

Fon + 423 232 78 23
Fax + 423 237 08 09

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Sozialforschungsstelle Dortmund sfs - Sozialforschungsstelle Dortmund - is an institute of the German federal state of North-Rhine Westphalia exclusively dedicated to empiricalsocial research and consultancy in all labour-related issues such as organisation development, Human Resources development, vocational training, health and safety, regional development, etc. The mission of sfs is to focus on industrial and social change processes. sfs understands itself as a competence centre for an old industrial region, the Ruhr Area. At present, with more than 90 employees and a current annual turnover of EUR 4.4 million, sfs is one of the largest centres in labour-related research in Germany. As a public institute, sfs receives basic funding but works completely for the market. sfs has a long European project record stemming from the mid-eighties with more than 120 projects under a great number of programmes.
Sozialforschungsstelle Dortmund
Evinger Platz 17
44339 Dortmund
Germany

Fon +49.231.8596.239
Fax +49.231.8596.100

Email
University of Žilina The University of Žilina was established in 1953 as the University of Railway Transport in Prague before it moved to Žilina in 1959. Over the years, the scope and subjects of curriculum and research extended heavily and at the beginning of the nineties, it was renamed to the University of Žilina. Today it focuses on effective theoretical and professional preparation, communications skills, use of information telecommunication technologies, marketing, economics and law emphasising the future demands of customers. The University of Žilina is the only university located in the northwest region of the Slovak Republic. It has established contacts with many universities abroad and participates in a wide number of international educational and research projects.
University of Žilina
Velky diel 3233
01008 Zilina
Slovakia

Fon +421-903-500054
Fax +421-41-5652915

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Associated Partner
consys ag The focus of consys ag lies on training and consulting with a focus on the areas of project and process management. The offered services are rounded up with well tested methodologies and supporting software products.One of these is the GOA Workbench®, a tool for any kind of assessment or survey based management approach, such as EFQM, IPMA or Basel II.Our customers have the benefit of our uncomplicated and very practical work philosophy and in cooperation with our partner network we can offer both a very wide area of competence as well as very specific knowledge on the topics addressed.

consys ag, Consulting & Systems
Wildbergstr. 13
CH-9243 Jonschwil / Wil
Switzerland

Fon +41 71 920 17 07
Fax +41 71 920 17 08

Email

IBK MANAGEMENT SOLUTIONS GMBH IBK MANAGEMENT SOLUTIONS GMBH was installed in 2001 as a spin-off of Institut für Betriebsanalyse und Kommunikationsforschung and IBK-System- und Softwarehaus GmbH.IBK Management Solutions was set up with the aim to turn the results of the consulting and research projects of the two elder companies intocommercial products. A special focus of IBK lies on the GOA-WorkBench a toolbox for assessment and survey based management techniques.IBK is a member of the EFQM and has been active for several years in the assessments for the European Quality Award.
IBK MANAGEMENT SOLUTIONS GMBH
Waldstr. 35c
D-65187 Wiesbaden
Germany

Fon +49 611 532 56 00
Fax +49 611 80 64 85

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Zurich University of Education With around 2200 students, the Zurich University of Education (Pädagogische Hochschule Zürich / PHZH) is the largest teacher education institute in Switzerland and a leading centre of expertise for undergraduate & graduate studies, postgraduate studies & professional development, research & innovation, and services. It opened on 3 October 2002 following the merger of 11 smaller institutions with long traditions of their own. As a member of the Zurich University of Applied Sciences, the PHZH cooperates closely with the other institutes of the Zurich University of Applied Sciences as well as with the University of Zurich and the Swiss Federal Institute of Technology Zurich (ETH).
Pädagogische Hochschule Zürich
Hirschengraben 28 Postfach
CH-8090 Zürich
Switzerland

Fon +41 43 305 51 56 /       +41 43 305 54 18
Fax +41 43 305 65 01

Estelle Jacquemart /
Daniela Maeder
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GAIA, the Association of Electronics and Information Technology Industries of the Basque Country Sozialforschungsstelle Dortmund, Germany IBK Management Solutions GMBH, Germany Institut fuer Industrielle Fertigung und Fabrikbetrieb , Germany KAOS  OHG, Italy University of Zilina, Slovakia consys ag, Consulting & Systems Zurich University of Education Liechtenstein University of Applied Sciences Ospelt Haustechnik AG, Liechtenstein